Customer Support Engineer

Azumuta is growing fast and we’re hiring our first Customer Support Engineer to help build and scale our support services.

This is a technically challenging role, not your typical first-line support. You’ll troubleshoot SaaS-related issues, collaborate closely with Product and Engineering, and help shape how support is structured long term.

As the first hire in this role, you’ll have the autonomy and freedom to build, improving workflows, documentation and scalable support processes within the Professional Services team.

🚀 What You’ll Be Doing:

Customer Support & Troubleshooting (±60%)

• Handle incoming support tickets via Zendesk

• Troubleshoot technical issues in a SaaS environment (e.g. API-related issues, configuration problems, unexpected product behavior)

• Take ownership of customer issues and know when to escalate to Product or Engineering

• Support your Professional Services peers during deployments and go-lives (e.g. configuration support)

Documentation & Self-Service (±20%)

• Build and maintain a structured knowledge base (WordPress, integrated with Zendesk)

• Create clear, reusable documentation for customers and internal teams

• Identify recurring issues and proactively document solutions
  

Training & Enablement (±10%)

• Help create training materials (videos, screen recordings, guides)

• Support the expansion of self-service and community-driven support

• Contribute to initiatives around AI-based support (e.g. testing AI chatbots)
  

Support Operations (±10%)

• Help define and improve support processes and frameworks

• Think along about how to scale support as Azumuta grows

🎯 You’d Be a Great Fit If You…

• Have 2+ years of experience in a customer support, technical support, or customer-facing SaaS role

• Have strong technical affinity and hands-on mindset

• Bring experience working with SaaS products and understand how APIs work

• Are comfortable troubleshooting technical issues and especially asking the right questions to find the right answer

• Take ownership and responsibility: you don’t just pass tickets along

• Have a proactive mindset: you come with ideas, look things up and improve how things work

• Are fluent in English and Dutch

• Experience with tools such as Zendesk, Notion, or similar support/documentation tools is a plus

• French is a plus, but not a hard requirement

• Experience in manufacturing or industrial software is a bonus

💜 What’s In It for You?

On top of a competitive salary, we offer a range of benefits to support your well-being and growth:

🍽 Meal vouchers – Enjoy daily meal perks.

🏥 Healthcare benefits – Including Alan daily care & hospitalization insurance.

⏳ Flexibility & balance – Flexible hours with in-office collaboration (please note, this is not a remote position!).

💻 Top-notch equipment – The best tools and tech to help you succeed.

🚀 A key role in a fast-growing scale-up – Join an ambitious international team with endless learning and growth opportunities.

🎯 Ownership & impact – Take on real responsibility and make a difference from day one.

🎉 Fun & team spirit – Regular team-building activities and a vibrant company culture.

🍫 Unlimited snacks & drinks – Because great work deserves great fuel!

👕 Awesome Azumuta merch – Represent the team in style!