Customer Success Manager

As our Customer Success Manager (CSM), you’ll transform customers into enthusiastic Azumuta ambassadors by building strong, lasting relationships and empowering them to succeed with our product. Acting as the crucial link between customers and key teams like Product, R&D, and Sales, you’ll ensure a seamless experience that drives real value. We’re looking for a tech-savvy, articulate, and solution-oriented professional who thrives on problem-solving. Your mission? Maximize product adoption, enhance customer retention, and play a pivotal role in accelerating Azumuta’s growth.

What You’ll Do

• Build lasting relationships – Build and nurture strong relationships with customers to understand their existing workflows, challenges, and how Azumuta can optimize their processes.

• Onboard like a pro – Lead a smooth and efficient onboarding experience by assessing customer needs, creating tailored implementation plans, providing training, and ensuring successful adoption of Azumuta.

• Educate & empower – Deliver engaging training sessions via webinars, tutorials, and live demos, helping customers unlock the full potential of Azumuta.

• Serve as the first point of contact – Be the go-to for customer inquiries, providing hands-on support and proactively identifying opportunities for improvement, ensuring customers’ needs are met at every touchpoint.

• Collaborate across teams – Work closely with Sales, Product, R&D, and Marketing to ensure a seamless, unified customer experience and communicate customer feedback to drive improvements.

• Be the voice of the customer – Gather insights from customers, analyze feedback and engagement metrics, and collaborate with teams to improve customer success strategies and continuously enhance the product.

• Monitor & retain – Keep a pulse on customer engagement, identify and minimize churn risks, and implement retention strategies to ensure customers stay happy and successful with Azumuta.

• Optimize & scale – Develop scalable support materials, including guides, FAQs, and training resources, ensuring customers always have the answers they need.

• Meet customers where they are – Occasionally travel to customer sites in Belgium (or internationally as we grow) to strengthen relationships and provide tailored support.

You’d Be a Great Fit If You…

✅ Love working with people – You’re a natural relationship-builder who thrives on customer success.

✅ Have a proactive mindset – You don’t wait for problems to arise—you anticipate challenges and solve them before they impact the customer.

✅ Are tech-savvy – You quickly grasp SaaS platforms and can explain technical concepts in a simple, engaging way.

✅ Excel at communication – You know how to make complex ideas clear and accessible, whether through emails, calls, or live training.

✅ Are highly organized – Juggling multiple accounts and priorities is second nature to you.

✅ Experience as a Customer Success Manager, ideally in SaaS.

✅ Fluent in Dutch & English – Bonus points if you speak French!

What’s In It for You?

Alongside a competitive salary, we offer plenty of perks to keep you motivated and happy:

• 🏢 A beautiful, central Ghent office with flexible work options.

• 🎉 Regular team events, drinks, and off-sites—we love to celebrate.

• 🥪 Meal vouchers to keep you fueled.

• 🏥 Healthcare benefits including daily care & hospitalization insurance.

• 💻 The latest tech and tools to help you succeed.

• 🚀 A key role in a fast-growing, values-driven scale-up.

• 🎯 Ownership and autonomy to shape your role and our culture.

• 🍫 Unlimited snacks & drinks because great work deserves great fuel.

• 👕 Stylish Azumuta merch to show your team pride.